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| Membership Criteria
Child Helpline International (CHI) is only as strong as its member child helplines and depends on its members in many ways. The experiences, activities and information shared by its members, and the links maintained with the Secretariat, enable CHI to remain well informed and to respond to needs as they arise. Member child helplines need to be prepared to share experiences and to work with the CHI Secretariat in ensuring the right issues are discussed and addressed. Any organisation interested in becoming a member of the CHI network is asked to meet the following criteria: Core Values/Children and Telecoms The organisation offers: • Telecommunication services; • For or on behalf of children; o over 50% of all contacts are made by or on behalf of children o if the helpline is not targeted at children, it must have a separate documentation system for children’s contacts • Which provides direct services intervention (i.e., counselling, referral; active listening) Operations The helpline: • Has a process in place for recruitment and selection of staff and volunteers • Has a system in place for the provision of training, supervision and support for staff and volunteers • Records all activities with children, while it safeguards information Management The helpline/parent body: • Must be registered • Must have a board/supervisory committee • Must have annually independently-audited accounts or the equivalent To successfully apply for membership of the CHI network, the helpline will: • Provide two recognised references from INGO/UNICEF/NGOs • Complete a CHI data proforma • Complete a PSP self-regulation checklist • Subdue the membership annual membership fee The Supervisory Board of CHI decides on applications for membership at its semi-annual meetings. To remain a full member of the CHI network, a member helpline must, on an annual basis: • Pay the membership fee; • Submit data; and • Complete the PSP checklist These three actions must be complied with by April 30 every year. Child Helplines in compliance with these requirements are full members. The Supervisory Board of CHI decides at it semi-annual meeting on discontinuation of membership of child helplines, if child helplines have not shown willingness to fulfill these criteria. Child helplines that are a full member • Have full access to the CHI member services; • Are invited to CHI International or Regional Consultations, and may qualify for CHI sponsorship criteria; • Receive a free hard copy of Connecting to Children; • Have access to the members-only portion of CHI website. top |
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